1. Home
  2. Common issues
  3. When using WEB API delivery servers, bounce processing doesn’t work.

When using WEB API delivery servers, bounce processing doesn’t work.

If you are using the web api implementation for Amazon SES / Mandrill / Mailgun / etc and you find out that bounce processing doesn’t really work, below are potential reasons:

1. You are redirecting users from http to https.
If that’s the case make sure the /dswh/ uri is not included in your redirection rules to https, basically each request that comes to http://yourdomain.com/index.php/dswh/X must be left untouched, without redirecting it to https://yourdomain.com/index.php/dswh/X
In case it is unclear, http://yourdomain.com/index.php/dswh/X is the url format where wen notifications are sent by amazon/mandrill/mailgun/etc to notify mailwizz about bounces/complaints and so on.

[Additions will be made as we find out more reasons]

Was this article helpful?

Related Articles